Yakutia Airlines has announced that it is suspending its Alaska-Russian Far East Service for the summer of 2020 due to concerns associated with COVID-19. The carrier intends to resume the service in 2021 with an 8 or 10-week season. The cancellation of this year’s flights is necessitated by government restrictions and guidelines currently in place that impact travel on the route. As of this writing, US State Department Level 4 “Do Not Travel” advisory is still in place and the Russian Federation is still not open for unrestricted travel. Consulates of both countries are still not issuing visas.
Travelers with tickets on cancelled flights (July 13 to September 14, 2020) have two options: they may defer travel until 2021 at no additional cost or they may obtain a full refund. See details about both options below.
How to Defer Travel Until 2021
PASSENGERS: If you plan to use your ticket in 2021, no immediate action is required. Just make sure to contact your travel agent, or the outlet where you purchased your ticket, before the expiration date of your current ticket (3 months from your outbound departure date), and Yakutia Airlines will prepare a voucher (EMD) for you. The vouchers will be valid for purchase of a ticket in a comparable class of service on the carrier’s 2021 Alaska – Russian Far East Air Service. Once flights for the 2021 Alaska-Russian Far East Service are listed in computer reservation systems in the Fall of 2020, you may exchange your voucher for an e-ticket on the specific travel date you choose. If you exchange your current ticket for a voucher but later decide not to travel, you may refund the voucher for its cash value any time within its one-year period of validity.
TRAVEL AGENTS: Yakutia Airlines is issuing vouchers (EMDs) for passengers, but is coordinating the process through travel agents. To exchange a 2020 client ticket into a voucher valid for 2021 travel, please send us ticket details and your agency IATA/ARC number and we’ll coordinate with the carrier.
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How to Obtain a Refund
PASSENGERS: You may request a refund of the full fare and government taxes/fees at any time through the outlet where you originally purchased your ticket. Note that the YR fee ($20 per leg) is nonrefundable. Processing may take up to twenty business days.
TRAVEL AGENTS: Yakutia Airlines is enabling processing of refunds via GDS (Amadeus or Sabre)/ARC as they were originally purchased. Note that the YR fee is non-refundable; all other taxes and fees are refundable. Direct refund processing should be functional no later than Monday, June 15. However, if you have any difficulty processing refunds directly, please contact us to advise ticket details and your IATA/ARC number, and we’ll facilitate directly with the carrier. If you purchased the tickets through the Yakutia Airlines website, contact firstname.lastname@example.org for assistance.
If you have any questions, do not hesitate to contact us.
Plans for 2021
The partnership of Yakutia Airlines and InterPacific Aviation and Marketing (AirRussia.US) plans to resume weekly Alaska-Russian Far East service in the summer 2021. Flights are tentatively planned to operate for eight weeks on Mondays, July 12 to August 30, 2021, with an option to extend two weeks until September 13 if early demand warrants. Detailed schedule and pricing information for the 2021 season will be announced in the fall and winter via our newsletter and website. We encourage trip operators, outfitters, and organizers of events and exchanges to contact us about their plans for 2021.
We look forward to seeing you on board in the future! In the meantime, we encourage you to stay healthy and stay in touch!
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